Values & ESG
How we work matters as much as what we deliver. These commitments apply to every property we manage, develop or advise on.
Last updated January 2026
Our values
Four principles guide our decisions, from board level through to the operation of each property.
- Honesty first — we tell owners what we genuinely believe, including when a scheme does not work
- Operators, not administrators — our directors spend their time in hotels, close to the trading floor
- Respect for the building — we restore and reuse original detail wherever it can be saved
- Long-term value — we manage for performance across the cycle, not a short-term uplift
Environmental
Many of our properties are historic buildings, which brings particular constraints and particular opportunities. Sensitive retrofit almost always has a lower carbon cost than demolition and replacement.
- Retaining and restoring original fabric rather than replacing it wherever practical
- LED lighting, zoned heating controls and secondary glazing across refurbished areas
- Reducing single-use plastics in bedrooms, bars and kitchens
- Food waste separation and seasonal, locally sourced menus in our restaurants
- Water-efficient fittings specified in all bathroom refurbishments
Social
Hospitality is a people business. Retaining good people is both the right thing to do and the most reliable route to consistent service.
- Funded training and professional qualifications for team members
- Genuine progression routes from the floor into supervisory and head office roles
- Fair pay, transparent rotas and no fees charged to workers to obtain work
- Supporting the local Eastbourne economy through local suppliers and recruitment
- Trading our restaurants, bars and wellness facilities to the local community, not just residents
Governance
Owners are entitled to know exactly how their asset is performing and how it is being run.
- Transparent monthly management accounts with written commentary
- A named director accountable for each property
- Health and safety, fire and food safety compliance managed by a dedicated group manager
- Annual review of our modern slavery, data protection and safeguarding policies
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