Privacy Policy
How we collect, use and protect personal information across our websites and properties.
Last updated January 2026
Who we are
UK Hotels is a hotel management, advisory and development company registered in England and Wales, with its head office at 298 Gray’s Inn Road, London, WC1X 8DX.
For any question about this policy or the personal data we hold, contact us at info@ukhotels.co.uk.
Information we collect
We collect personal data that you provide directly to us, and a limited amount of technical data collected automatically when you use our websites.
- Contact details such as your name, email address, telephone number and company
- Enquiry and correspondence content, including messages sent through our contact forms
- Booking and stay information where you are a guest at one of our properties
- Recruitment information, including CVs and application details
- Technical data such as IP address, browser type and pages visited
How we use your information
We use personal data to respond to enquiries, deliver and improve our services, manage guest stays, process job applications, meet legal and regulatory obligations, and — where you have agreed — send marketing communications.
We rely on legitimate interests, contractual necessity, legal obligation or consent as our lawful basis, depending on the purpose.
Sharing your information
We share personal data only where necessary: with the individual property you are dealing with, with brand partners where a hotel trades under a franchise agreement, with service providers who support our operations, and with professional advisers or regulators where we are required to do so.
We do not sell personal data.
Retention
We keep personal data only for as long as needed for the purpose it was collected, and for any period required by law. Enquiry records are typically held for two years, and unsuccessful recruitment applications for twelve months unless you ask us to keep them longer.
Your rights
Under UK data protection law you have the right to access your personal data, to have inaccurate data corrected, to request erasure or restriction, to object to processing, and to data portability. You may also withdraw consent to marketing at any time.
To exercise any of these rights, email info@ukhotels.co.uk. You also have the right to complain to the Information Commissioner’s Office.
Cookies
Our website uses essential cookies to function correctly, and may use analytics cookies to help us understand how the site is used. You can control cookies through your browser settings.
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